Social Security announces big changes, new direct deposit process

The Social Security Administration is changing policies to strengthen its identity verification policies, including how people confirm direct deposit information.

The stronger identity proofing procedures re meant to “further safeguard Social Security records and benefits against fraudulent activity,” the agency said.

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“Americans deserve to have their Social Security records protected with the utmost integrity and vigilance,” Lee Dudek, Acting Commissioner of Social Security said in a statement. “For far too long, the agency has used antiquated methods for proving identity. Social Security can better protect Americans while expediting service.”

The changes include:

Recipients with benefits claims who cannot use their My Social Security account, which requires online identify proofing, will be required to visit their local Social Security office to prove their identity. Previously, many of these issues were handled over the phone.

Beneficiaries who want to make changes to their direct deposit information will have to do so via their My Social Security account or in person. Changes will not be accepted over the phone.

The agency will also begin expediting processing all direct deposit changes – both in person and online – to one business day. Prior to this change, it took 30 days for direct deposit changes to be made.

The changes will start March 31. The agency will allow those who cannot use the My Social Security account to start the process over the phone but will require in-person visits to verify identity. You can visit a local office to process the change or can call 1-800-772-1213 to schedule an in-person appointment.